{"id":26845,"date":"2021-05-20T08:38:39","date_gmt":"2021-05-20T08:38:39","guid":{"rendered":"https:\/\/brandfinity.ch\/project\/ecommerce-website-community-copy\/"},"modified":"2025-02-17T15:26:30","modified_gmt":"2025-02-17T15:26:30","slug":"support-project-coordination","status":"publish","type":"project","link":"https:\/\/brandfinity.ch\/en\/project\/support-project-coordination\/","title":{"rendered":"Support &#8211; project coordination &#8220;Soignez-moi&#8221;"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#090A3C&#8221; background_enable_image=&#8221;off&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_center&#8221; custom_padding=&#8221;||6px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;|600|||||||&#8221; text_text_color=&#8221;#004FFF&#8221; text_font_size=&#8221;24px&#8221; header_font=&#8221;|600|||||||&#8221; header_text_color=&#8221;#004fff&#8221; header_font_size=&#8221;24px&#8221; custom_margin=&#8221;-45px||0px||false|false&#8221; custom_margin_tablet=&#8221;0px||||false|false&#8221; custom_margin_phone=&#8221;0px||||false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;0px||20px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>second level of<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;64px&#8221; text_line_height=&#8221;77px&#8221; header_font=&#8221;NeurialGrotesk||||||||&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;49px&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;40px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; text_line_height_tablet=&#8221;&#8221; text_line_height_phone=&#8221;60px&#8221; text_line_height_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><span class=\"s1\">Support &#8211; Project Coordination<\/span><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/brandfinity.ch\/wp-content\/uploads\/2021\/05\/3guys.jpg&#8221; parallax=&#8221;on&#8221; position_origin_r=&#8221;bottom_left&#8221; vertical_offset=&#8221;0px&#8221; module_alignment=&#8221;left&#8221; min_height=&#8221;628px&#8221; height=&#8221;462px&#8221; custom_padding=&#8221;||79px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; background_enable_color=&#8221;off&#8221; min_height=&#8221;400px&#8221; custom_margin=&#8221;||-38px|||&#8221; custom_padding=&#8221;50px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; min_height=&#8221;335px&#8221; custom_margin=&#8221;|auto|-4px|auto||&#8221; custom_padding=&#8221;5px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text content_tablet=&#8221;&#8221; content_phone=&#8221;<\/p>\n<ul>\n<li>2d level of support in 3 languages<\/li>\n<li>support portal configuration<\/li>\n<li>sticketing  &#038; FAQ system set up<\/li>\n<li>user manual creation<\/li>\n<\/ul>\n<p>&#8221; content_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;30px&#8221; header_font=&#8221;NeurialGrotesk||||||||&#8221; custom_margin=&#8221;-27px||29px|-1px||&#8221; custom_padding=&#8221;34px||0px||false|false&#8221; text_font_size_tablet=&#8221;2vw&#8221; text_font_size_phone=&#8221;14pt&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; text_line_height_tablet=&#8221;&#8221; text_line_height_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; text_text_color=&#8221;#77839a&#8221; text_line_height_phone=&#8221;&#8221;]<\/p>\n<ul>\n<li>2d level of support in 3 languages<\/li>\n<li>support portal configuration<\/li>\n<li>ticketing\u00a0 &amp; FAQ system set up<\/li>\n<li>user manual creation<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_text_color=&#8221;#77839a&#8221; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;30px&#8221; header_font=&#8221;NeurialGrotesk||||||||&#8221; custom_margin=&#8221;-27px||29px|-1px||&#8221; custom_padding=&#8221;34px||0px||false|false&#8221; text_font_size_tablet=&#8221;2vw&#8221; text_font_size_phone=&#8221;14pt&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; text_line_height_tablet=&#8221;&#8221; text_line_height_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; text_line_height_phone=&#8221;&#8221;]<\/p>\n<p class=\"p1\"><b>Second Level of Support for Soignez-Moi: Distributing the Swiss COVID-19 Vaccine.\u00a0<\/b><\/p>\n<p class=\"p2\">\n<p class=\"p1\">Along with the rest of the world, The Swiss Confederation found itself confronted with the unprecedented challenge of vaccinating the\u00a0<i>entire<\/i>\u00a0Swiss Nation against COVID-19.<\/p>\n<p class=\"p2\">\n<p class=\"p1\"><span class=\"s1\"><a href=\"http:\/\/soignez-moi.ch\/\">Soignez-moi.ch<\/a><\/span> and OneDoc, two private, digital companies, active within our Healthcare Industry, were tasked by The Swiss Confederation to set up all online bookings, manage the agendas and issue certificates for successful COVID-19 vaccinations, for 19 of the 26 Cantons constituting Switzerland.<\/p>\n<p class=\"p2\">\n<p class=\"p1\">Thus far, each Canton has been responsible for independently managing their very own vaccine distribution programme and appointment systems; Soignez-Moi, as a result, set up 19 individual and specialised websites, designed to support the specific needs of each Canton\u2019s policies.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/brandfinity.ch\/wp-content\/uploads\/2021\/05\/soignez-2.jpg&#8221; parallax=&#8221;on&#8221; position_origin_r=&#8221;bottom_left&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; module_alignment=&#8221;left&#8221; min_height=&#8221;1000px&#8221; height=&#8221;598px&#8221; overflow-y=&#8221;auto&#8221; custom_margin=&#8221;-2px|||||&#8221; custom_padding=&#8221;||3px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; background_enable_color=&#8221;off&#8221; min_height=&#8221;400px&#8221; custom_margin=&#8221;-7px||-38px|||&#8221; custom_padding=&#8221;50px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;5px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.27.4&#8243; text_text_color=&#8221;#77839a&#8221; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;30px&#8221; header_font=&#8221;NeurialGrotesk||||||||&#8221; custom_margin=&#8221;-27px||29px|-1px||&#8221; custom_padding=&#8221;34px||0px||false|false&#8221; text_font_size_tablet=&#8221;2vw&#8221; text_font_size_phone=&#8221;14pt&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; text_line_height_tablet=&#8221;&#8221; text_line_height_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; text_line_height_phone=&#8221;&#8221;]<\/p>\n<p class=\"p1\"><span style=\"color: #77839a;\">Brandfinity was subsequently invited to support this vital project by organising the coordination between the Cantons and Soignez-moi. Therefore, providing an all-important \u2018second level\u2019 of support. To achieve this, we initiated and configured a support portal with Freshdesk, which included a ticketing system and FAQs, we also created User Manuals to assist the various parties involved.<\/span><\/p>\n<p class=\"p1\"><span style=\"color: #77839a;\">Our ability liaise with the Canton Administrations and Soignez-Moi\u2019s technical team in 3 languages, greatly contributed to the success of this project, which (<i>may we proudly add<\/i>) &#8211; was built from the \u2018ground up\u2019 and fully operational within less than two months!<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\" style=\"color: #3366ff;\">Yves-Alain Schwaar, co founder<\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;\/contact\/&#8221; button_text=&#8221;work with us&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.16&#8243; custom_button=&#8221;on&#8221; button_bg_color=&#8221;#090a3c&#8221; button_border_color=&#8221;#090A3C&#8221; button_border_radius=&#8221;0px&#8221; button_font=&#8221;&#8211;et_global_heading_font|700|||||||&#8221; 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