{"id":27978,"date":"2026-01-09T11:03:50","date_gmt":"2026-01-09T11:03:50","guid":{"rendered":"https:\/\/brandfinity.ch\/?page_id=27978"},"modified":"2026-01-09T12:13:27","modified_gmt":"2026-01-09T12:13:27","slug":"crm-terms","status":"publish","type":"page","link":"https:\/\/brandfinity.ch\/en\/crm-terms\/","title":{"rendered":"CRM Terms"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; header_2_text_color=&#8221;#004FFF&#8221; header_2_font_size=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_phone=&#8221;20px&#8221; custom_margin=&#8221;2vw||2vw||true|false&#8221; text_text_color=&#8221;#77839a&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; text_font_size_phone=&#8221;14pt&#8221; header_5_text_color=&#8221;#090A3C&#8221; header_5_font_size_last_edited=&#8221;on|desktop&#8221; header_5_font_size=&#8221;20px&#8221; header_5_font_size_phone=&#8221;14pt&#8221; header_5_line_height=&#8221;1.8em&#8221; header_6_text_color=&#8221;#77839a&#8221; header_6_line_height=&#8221;1.8em&#8221; header_6_font_size_last_edited=&#8221;on|phone&#8221; header_6_font_size=&#8221;20px&#8221; header_6_font_size_tablet=&#8221;20px&#8221; header_6_font_size_phone=&#8221;14pt&#8221; header_text_color=&#8221;#090A3C&#8221; header_font_size=&#8221;4vw&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;6vw&#8221; header_font_size_phone=&#8221;8vw&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_5_font_size_tablet=&#8221;20px&#8221;]<\/p>\n<h1>CRM terms<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; header_2_text_color=&#8221;#004FFF&#8221; header_2_font_size=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_phone=&#8221;20px&#8221; custom_margin=&#8221;2vw||2vw||true|false&#8221; text_text_color=&#8221;#77839a&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; text_font_size_phone=&#8221;14pt&#8221; header_5_text_color=&#8221;#090A3C&#8221; header_5_font_size_last_edited=&#8221;on|desktop&#8221; header_5_font_size=&#8221;20px&#8221; header_5_font_size_phone=&#8221;14pt&#8221; header_5_line_height=&#8221;1.8em&#8221; header_6_text_color=&#8221;#77839a&#8221; header_6_line_height=&#8221;1.8em&#8221; header_6_font_size_last_edited=&#8221;on|phone&#8221; header_6_font_size=&#8221;20px&#8221; header_6_font_size_tablet=&#8221;20px&#8221; header_6_font_size_phone=&#8221;14pt&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_5_font_size_tablet=&#8221;20px&#8221;]<\/p>\n<h2>Terms and Conditions: Brandfinity S\u00e0rl<br \/>(End User License Agreement)<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; header_2_text_color=&#8221;#004FFF&#8221; header_2_font_size=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_phone=&#8221;20px&#8221; custom_margin=&#8221;||0vw||false|false&#8221; text_text_color=&#8221;#77839a&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; text_font_size_phone=&#8221;14pt&#8221; header_5_text_color=&#8221;#090A3C&#8221; header_5_font_size_last_edited=&#8221;on|desktop&#8221; header_5_font_size=&#8221;20px&#8221; header_5_font_size_phone=&#8221;14pt&#8221; header_5_line_height=&#8221;1.8em&#8221; header_6_text_color=&#8221;#77839a&#8221; header_6_line_height=&#8221;1.8em&#8221; header_6_font_size_last_edited=&#8221;on|phone&#8221; header_6_font_size=&#8221;20px&#8221; header_6_font_size_tablet=&#8221;20px&#8221; header_6_font_size_phone=&#8221;14pt&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_5_font_size_tablet=&#8221;20px&#8221;]<\/p>\n<h5>1. Introduction and Scope<\/h5>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; header_6_text_color=&#8221;#77839a&#8221; header_6_font_size=&#8221;20px&#8221; header_6_line_height=&#8221;1.8em&#8221; header_6_font_size_last_edited=&#8221;on|phone&#8221; header_6_font_size_phone=&#8221;14pt&#8221; custom_margin=&#8221;||3px||false|false&#8221; header_6_font_size_tablet=&#8221;20px&#8221;]<\/p>\n<h6>Agreement Nature:<\/h6>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; header_2_text_color=&#8221;#004FFF&#8221; header_2_font_size=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_phone=&#8221;20px&#8221; custom_margin=&#8221;||||false|false&#8221; text_text_color=&#8221;#77839a&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; text_font_size_phone=&#8221;14pt&#8221; header_5_text_color=&#8221;#090A3C&#8221; header_5_font_size_last_edited=&#8221;on|desktop&#8221; header_5_font_size=&#8221;20px&#8221; header_5_font_size_phone=&#8221;14pt&#8221; header_5_line_height=&#8221;1.8em&#8221; header_6_text_color=&#8221;#77839a&#8221; header_6_line_height=&#8221;1.8em&#8221; header_6_font_size_last_edited=&#8221;on|phone&#8221; header_6_font_size=&#8221;20px&#8221; header_6_font_size_tablet=&#8221;20px&#8221; header_6_font_size_phone=&#8221;14pt&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_5_font_size_tablet=&#8221;20px&#8221;]<\/p>\n<p>These Terms and Conditions constitute a legal End User License Agreement (EULA) between Brandfinity S\u00e0rl (&#8220;Brandfinity&#8221;) and the Customer.<\/p>\n<h6>Supplemental Terms:<\/h6>\n<p>This EULA supplements the Microsoft Online Services Agreement (or the equivalent agreement governing the Customer\u2019s use of Microsoft Dynamics 365). In the event of a conflict regarding the specific Brandfinity Managed Solution, this EULA shall prevail.<\/p>\n<h6>Service Definition:<\/h6>\n<p>The &#8220;Services&#8221; consist of a pre-packaged configuration of Microsoft Dynamics Sales customized for the education sector, delivered as a Managed Solution.<\/p>\n<h5>2. Subscription and License<\/h5>\n<h6>SaaS Model:<\/h6>\n<p>Services are provided as \u201cSoftware as a Service\u201d (SaaS) and integrated into the Customer\u2019s Microsoft Dynamics environment.<\/p>\n<h6>License Grant:<\/h6>\n<p>Brandfinity grants the Customer a limited, terminable, non-exclusive, and non-transferable license to use the Services for internal business operations.<\/p>\n<h6>Per-Environment Licensing:<\/h6>\n<p>Licensing is provided on a per-environment basis. A valid subscription is required for each Microsoft Dynamics environment (e.g., Production, Sandbox) where the solution is installed.<\/p>\n<h6>Managed Solution Restrictions:<\/h6>\n<p>The solution is delivered as a Managed Solution. The Customer may not modify, reverse-engineer, decompile, or copy the internal components or configurations of the Brandfinity package.<\/p>\n<h5>3. Access Rights and Extensibility<\/h5>\n<h6>Customer Extensibility:<\/h6>\n<p>While the core package is managed, the Customer is permitted to build additional functionalities within the environment by adding separate solutions or customisations.<\/p>\n<h6>User Responsibility:<\/h6>\n<p>The Customer is responsible for the security of its login credentials and ensuring that all users comply with these terms.<\/p>\n<h6>Prohibited Use:<\/h6>\n<p>The Services must not be used for illegal purposes or to transmit harmful code\/malware.<\/p>\n<h5>4. Data Privacy and Support Access<\/h5>\n<h6>No General Access:<\/h6>\n<p>As the solution resides within the Customer\u2019s Microsoft environment, Brandfinity does not have access to Customer Data in the ordinary course of business.<\/p>\n<h6>No DPA Required:<\/h6>\n<p>Because Brandfinity does not process or store Customer Data, a Data Processing Agreement (DPA) is not required for standard use of the software.<\/p>\n<h6>Temporary Admin Access:<\/h6>\n<p>If requested by the Customer for support or to implement custom modifications, Brandfinity may require temporary &#8220;Delegated Admin&#8221; access to the environment. Such access is granted only upon explicit request, is limited to the duration of the support task, and is subject to the confidentiality obligations herein.<\/p>\n<h5>5. Pricing and Billing<\/h5>\n<h6>Microsoft Billing:<\/h6>\n<p>All billing and collection of license fees are handled through Microsoft (via AppSource or the Microsoft 365 Admin Center).<\/p>\n<h6>Payment Frequency:<\/h6>\n<p>Subscription fees are charged monthly in advance.<\/p>\n<h6>Fee Structure:<\/h6>\n<p>Charges are based on the number of active Environments.<\/p>\n<h6>Taxes:<\/h6>\n<p>VAT and other applicable taxes are added to the prices as determined by Microsoft\u2019s billing platform.<\/p>\n<h5>6. Term and Termination<\/h5>\n<h6>Monthly Term:<\/h6>\n<p>This Agreement is valid for one (1) month and automatically extends for subsequent one-month periods.<\/p>\n<h6>Termination:<\/h6>\n<p>Either party may terminate the subscription via the Microsoft management portal or in writing at least thirty (30) days prior to the end of the current monthly period.<\/p>\n<h6>Effect of Termination:<\/h6>\n<p>Upon the final day of the subscription, access to the features of the Brandfinity managed solution will be deactivated.<\/p>\n<h5>7. Support and Custom Modifications<\/h5>\n<h6>Standard Support:<\/h6>\n<p>The subscription includes administrative support for standard product features during business hours.<\/p>\n<h6>Paid Amendments:<\/h6>\n<p>If the Customer requires modifications to the packaged solution to adapt to specific needs, Brandfinity can provide these changes for an additional fee.<\/p>\n<h6>Fee Definition:<\/h6>\n<p>Modification fees are defined based on the Customer&#8217;s specified requirements and a mutually agreed scope of work.<\/p>\n<h5>8. Intellectual Property Rights (IPR)<\/h5>\n<h6>Ownership:<\/h6>\n<p>Brandfinity (or its licensors) remains the sole owner of all IPR related to the Services, including source code, configurations, and documentation.<\/p>\n<h6>Infringement Penalty:<\/h6>\n<p>Unauthorized attempts to copy or modify the managed solution may result in damages equal to the greater of five years of subscription fees or actual damages.<\/p>\n<h5>9. Confidentiality (Secrecy)<\/h5>\n<h6>Obligation:<\/h6>\n<p>Both parties undertake not to disclose business or professional secrets to third parties without prior written consent.<\/p>\n<h6>Duration:<\/h6>\n<p>This confidentiality obligation applies during the term of the agreement and for five (5) years following its expiration.<\/p>\n<h5>10. Limitation of Liability \/ Scope:<\/h5>\n<p>Brandfinity\u2019s liability is limited to direct damages.<\/p>\n<h6>Cap:<\/h6>\n<p>Total compensation for direct losses during any 12-month period shall not exceed an amount corresponding to 12 months\u2019 worth of subscription fees.<\/p>\n<h6>Force Majeure:<\/h6>\n<p>Neither party is liable for delays caused by events outside their reasonable control (e.g., natural disasters, labor disputes).<\/p>\n<h5>11. Applicable Law and Disputes<\/h5>\n<h6>Governing Law:<\/h6>\n<p>This Agreement and all related obligations are governed exclusively by Swiss law.<\/p>\n<h6>Jurisdiction:<\/h6>\n<p>Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of the Canton of Fribourg, Switzerland.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CRM termsTerms and Conditions: Brandfinity S\u00e0rl(End User License Agreement)1. Introduction and ScopeAgreement Nature:These Terms and Conditions constitute a legal End User License Agreement (EULA) between Brandfinity S\u00e0rl (&#8220;Brandfinity&#8221;) and the Customer. Supplemental Terms: This EULA supplements the Microsoft Online Services Agreement (or the equivalent agreement governing the Customer\u2019s use of Microsoft Dynamics 365). 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