customer
experience
optimisation agency
customer
experience
optimisation
Transforming customer experiences
Digital marketing agency
Brandfinity is a digital marketing agency founded in 2014, Switzerland. It is a family-owned business driven by a deep passion for digital marketing. Discover more about us.Â
Today, we focus on data-driven customer experience optimisation, using data, automation, and paid media to drive measurable growth across digital touchpoints. Please choose the area below that you are most interested in or visit services page.
Digital transformation
We are a trusted business growth partner committed to helping companies navigate in the ever-evolving digital era.
Digital transformation isn’t just about adopting new technologies—it’s about redefining how your business operates, engages customers, and drives growth.
We help organisations integrate cutting-edge digital solutions seamlessly, optimise workflows, and create frictionless, omnichannel experiences that meet evolving customer expectations.
Marketing automation
Optimise customer experience with automation, measure marketing tasks and workflows, and deliver personalised and scheduled content to your audience across various digital touchpoints, from email to social media, without manual intervention.
By automating repetitive tasks, businesses can enhance customer engagement, nurture leads, and improve conversion rates, all while gathering valuable insights into campaign performance for continuous optimisation.
CRM
implementation
CRM isn’t just a tool—it’s the foundation of a scalable, customer-centric business. We implement and optimise CRM solutions that streamline sales, enhance marketing, and boost customer retention, ensuring every interaction is data-driven and personalised. With a centralised view of your customers, automated processes, and real-time insights, your teams can focus on what truly matters: building lasting relationships and driving revenue growth.
Phygital
Businesses should use digital and physical interactions to achieve a true 360-degree customer experience and measure ROI effectively.
Our phygital solutions help brands unify these worlds, ensuring a consistent, data-driven customer journey across every channel.
Paid media
We don’t just run ads—we craft data-driven paid media strategies that deliver tangible business results. By leveraging advanced targeting, optimisation, and cross-channel integration, we ensure your campaigns reach the right audience at the right time, maximising engagement, conversions, and ROI.
From search and social ads to programmatic and display, we continuously analyse performance, optimise spending, and refine messaging to ensure that paid media works for your business. Stop wasting budget—start driving measurable growth with paid media that works.
Data analytics
Data is your most valuable asset—but only if you know how to use it. We help businesses transform raw data into actionable insights, enabling more thoughtful decision-making, optimised marketing performance, and measurable growth.
From customer behaviour analysis to real-time dashboards and predictive analytics, we provide the tools and expertise to uncover hidden opportunities, improve efficiency, and maximise ROI.
With a data-driven strategy, you don’t just react—you stay ahead.
Website
At Brandfinity, we don’t just build websites—we create high-performing digital experiences designed for growth. Whether you need a brand-new site, ongoing maintenance, or data-driven optimisation, we ensure your website is fast, secure, and conversion-focused.
From seamless UX/UI design to technical enhancements, we help you stay ahead in an ever-evolving digital landscape.
Digital transformation
We are a trusted business growth partner committed to helping companies navigate in the ever-evolving digital era.
Digital transformation isn’t just about adopting new technologies—it’s about redefining how your business operates, engages customers, and drives growth.
We help organisations integrate cutting-edge digital solutions seamlessly, optimise workflows, and create frictionless, omnichannel experiences that meet evolving customer expectations.
Marketing automation
Optimise customer experience with automation, measure marketing tasks and workflows, and deliver personalised and scheduled content to your audience across various digital touchpoints, from email to social media, without manual intervention.
By automating repetitive tasks, businesses can enhance customer engagement, nurture leads, and improve conversion rates, all while gathering valuable insights into campaign performance for continuous optimisation.
CRM implementation
CRM isn’t just a tool—it’s the foundation of a scalable, customer-centric business. We implement and optimise CRM solutions that streamline sales, enhance marketing, and boost customer retention, ensuring every interaction is data-driven and personalised. With a centralised view of your customers, automated processes, and real-time insights, your teams can focus on what truly matters: building lasting relationships and driving revenue growth.
Whether launching a new CRM or optimising an existing one, we help you turn data into measurable business impact.
Paid media
We don’t just run ads—we craft data-driven paid media strategies that deliver tangible business results. By leveraging advanced targeting, optimisation, and cross-channel integration, we ensure your campaigns reach the right audience at the right time, maximising engagement, conversions, and ROI.
From search and social ads to programmatic and display, we continuously analyse performance, optimise spending, and refine messaging to ensure that paid media works for your business. Stop wasting budget—start driving measurable growth with paid media that works.
Phygital
Businesses should use digital and physical interactions to achieve a true 360-degree customer experience and measure ROI effectively.
Our phygital solutions help brands unify these worlds, ensuring a consistent, data-driven customer journey across every channel.
Data analytics
Data is your most valuable asset—but only if you know how to use it. We help businesses transform raw data into actionable insights, enabling more thoughtful decision-making, optimised marketing performance, and measurable growth.
From customer behaviour analysis to real-time dashboards and predictive analytics, we provide the tools and expertise to uncover hidden opportunities, improve efficiency, and maximize ROI.
With a data-driven strategy, you don’t just react—you stay ahead.
Website
At Brandfinity, we don’t just build websites—we create high-performing digital experiences designed for growth. Whether you need a brand-new site, ongoing maintenance, or data-driven optimisation, we ensure your website is fast, secure, and conversion-focused.
From seamless UX/UI design to technical enhancements, we help you stay ahead in an ever-evolving digital landscape.
Why Brandfinity
What makes us different from other agencies?
Brandfinity is a trusted business growth partner.
We craft personalised customer journeys tailored to your company and audience’s needs. From first touch to loyal advocacy, we optimise every digital interaction to drive engagement, conversions, and long-term growth.
With us, digital marketing isn’t just a campaign—it’s a customised, data-powered journey toward deeper customer relationships and business success.
Our services include creating the strategy for your business needs, recommendations, CRM implementation, data migration, marketing automation, creating journeys and sales pipelines, emailing, search engine optimisation, data analytics, from setting up the account to building custom dashboards, tagging, tracking, advertising, website creation and support, and social media planning based on the best practices.Â
Our projects
Our blog
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